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Different Resonance Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

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Contact details

Email

hello@differentresonance.co.uk

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What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Occupation

  • Usage data (including information about how you interact with and use our website, products and services)

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We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Account information, including registration details

  • Marketing preferences

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We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • Website and app user journey information

  • IP addresses

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We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Relevant information from previous investigations

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

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Where we get personal information from

  • Directly from you

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How long we keep information

For information on how long we keep personal information, see our retention schedule at https://www.differentresonance.co.uk/data-retention-policy

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Who we share information with

Data processors

Wix

This data processor does the following activities for us: Process website visitor data.

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Meta

This data processor does the following activities for us: Process website visitor data.

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Google

This data processor does the following activities for us: Process website visitor data.

 

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

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For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

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Organisation name: Wix

Category of recipient: Website Provider

Country the personal information is sent to: Israel

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

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Organisation name: Meta

Category of recipient: Advertising

Country the personal information is sent to: Internationally

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

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Organisation name: Google

Category of recipient: Advertising

Country the personal information is sent to: United States of America

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Helpline number: 0303 123 1113

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Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

15 September 2024

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